Privacy Policy
Effective Date: April 17, 2026
Florida Tax Appeal Professionals (“FTAPS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property tax appeal services.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name, email address, phone number, and mailing address
- Property address and parcel identification numbers
- Property tax assessment details and related financial information
- Any documents or records you submit in connection with a property tax appeal
- Communication records between you and FTAPS
Information Collected Automatically
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device information and general geographic location
How We Use Your Information
We use the information we collect to:
- Provide, manage, and improve our property tax appeal services
- Communicate with you about your case, inquiries, and service updates
- Prepare and file property tax appeals on your behalf
- Process payments and maintain financial records
- Comply with applicable laws, regulations, and legal processes
- Analyze website usage to improve our site and services
- Send promotional communications (only with your consent)
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.
Third-Party Services
We may share your information with trusted third parties who assist us in operating our business, including:
- Payment processors for handling transactions
- Website hosting and analytics providers
- Government agencies as required for filing property tax appeals
- Professional advisors and consultants involved in your case
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Property tax appeal records may be retained for the period required by Florida law.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of promotional communications at any time
To exercise any of these rights, please contact us using the information below.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Text Message (SMS) Communications
By providing your phone number and opting in through our website forms, you consent to receive text messages from Florida Tax Appeal Professionals (FTAPS). These messages may include account notifications (case status updates, renewal reminders, invoices, and thank-yous), customer care conversations, and marketing messages (special rates, early-renewal discounts, deadline reminders, and promotional offers).
- Opt-in: You may opt in by checking the SMS consent box on our website forms at ftaps.com/get-started or ftaps.com/contact, where your phone number is collected. Providing a phone number alone does not enroll you in the SMS program; explicit consent via the checkbox is required.
- Message frequency: Message frequency varies based on your case activity.
- Rates: Message and data rates may apply.
- Opt-out: Reply STOP to any message to unsubscribe at any time. No further messages will be sent after opting out.
- Help: Reply HELP for help, or contact us at (305) 395-4132 or info@ftaps.com.
For the complete terms governing our SMS program, see the SMS / Text Messaging Program Terms in our Terms of Service.
Mobile Information Sharing
We do not share or sell SMS opt-in information or phone numbers for the purpose of SMS with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or message delivery platforms, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Florida Tax Appeal Professionals
Email: info@ftaps.com
Phone: (305) 395-4132